FAQ's
What You Are Getting
You will be getting a candy variety pack consisting of either a milk chocolate bar, a Turkish delight candy, or some cinnamon biscuits from various countries. We have a knack for mixing themes in our holiday cookie boxes according to traditions and cultures.
FAQS About The Candy Gift Box
We ship your candy gift box on the tenth day of the month, and you can expect to get it in 5 to 10 days, depending on where you are ordering from.
Why not! Our whole basis for setting up a candy store online is to enable people living abroad to explore different places through confectionery from the comfort of their homes! The international carrier handling your delivery will keep you updated about your candy packs, and the shipping cost will be estimated at checkout.
We offer a monthly, bimonthly, and quarterly candy subscription box for your convenience.
You can pay with most debit and credit cards. Payments are securely processed by PayPal oour secure encrypted communication, between your computer and the payment provider. No payment information is transmitted or stored on our servers.
We can ensure that you get the freshest items because they are delivered from the producer directly to you, with no intermediaries or long freight times. Please note: Cachafaz alfajores contain no preservatives. They are best before 1 to 2 months after being shipped, depending on which variety you choose.
Yes. Your satisfaction is guaranteed. If you are not satisfied with your order, please contact us detailing the situation and we will issue a partial or full refund accordingly.
Your shipping cos will be calculated according to your location at the time of check out your order. Most orders start at$7.99 . You will be able too choose economy or saver or fast shipping options.
We ship as soon as possible, usually within 24 business hours of receiving your order. Your tracking code will be sent to you immediately after shipping. There may be additional delays due to current conditions.
When you place an order on Ethnology.com, you are paying for the items you selected, shipping cost and taxes
Currently we don’t offer wholesale.
Please notice that most products follow the date format day/month/year which is customary in all Spanish-speaking countries. For English -speaking month/day/year
Awaiting fulfillment: your order is confirmed and sent to one of our fulfillment centers for processing.
Processing order: your order is being processed and packaged at one of our fulfillment centers.
Shipped: your order is completed and shipped with one or more of our shipping companies.
Partially shipped: one or more items in your order have shipped, while others are still being processed and will ship shortly.
Awaiting payment: transaction is awaiting settlement, usually when paying with check, e-check or wire.
Pending: transaction confirmation from our payment processor is pending. Confirmations may be delayed for fraud prevention measures.
Manual verification required: insufficient or ambiguous shipping information provided, telephone missing, or any other issues that prevent us from fulfilling and shipping your order automatically. We will contact you by e-mail, order message, or telephone if required.
“Meltable” refers to edible heat-sensitive products, including chocolate and gummies. We take precautions to wrap and insulate items in order to protect them from heat and exposure to direct sunlight during transportation, however it ultimately depends on how packages are handled during transit by the courier. We guarantee your satisfaction. If any items are damaged or arrive melted, please let us know as soon as possible.
We ship your candy gift box on the tenth day of the month, and you can expect to get it in 5 to 10 days, depending on where you are ordering from.
Why not! Our whole basis for setting up a candy store online is to enable people living abroad to explore different places through confectionery from the comfort of their homes! The international carrier handling your delivery will keep you updated about your candy packs, and the shipping cost will be estimated at checkout.
We offer a monthly, bimonthly, and quarterly candy subscription box for your convenience.
You can pay with most debit and credit cards. Payments are securely processed by PayPal oour secure encrypted communication, between your computer and the payment provider. No payment information is transmitted or stored on our servers.
We can ensure that you get the freshest items because they are delivered from the producer directly to you, with no intermediaries or long freight times. Please note: Cachafaz alfajores contain no preservatives. They are best before 1 to 2 months after being shipped, depending on which variety you choose.
Every purchase will be evaluated to guarantee our customer satisfaction. Please send us your purchase details and issue and we will be happy to assist you.
Your shipping cos will be calculated according to your location at the time of check out your order. Most orders start at$7.99 . You will be able too choose economy or saver or fast shipping options.
We ship as soon as possible, usually within 24 business hours of receiving your order. Your tracking code will be sent to you immediately after shipping. There may be additional delays due to current conditions.
When you place an order on Ethnology.com, you are paying for the items you selected, shipping cost and taxes
Currently we don’t offer wholesale.
Please notice that most products follow the date format day/month/year which is customary in all Spanish-speaking countries. For English -speaking month/day/year
Awaiting fulfillment: your order is confirmed and sent to one of our fulfillment centers for processing.
Processing order: your order is being processed and packaged at one of our fulfillment centers.
Shipped: your order is completed and shipped with one or more of our shipping companies.
Partially shipped: one or more items in your order have shipped, while others are still being processed and will ship shortly.
Awaiting payment: transaction is awaiting settlement, usually when paying with check, e-check or wire.
Pending: transaction confirmation from our payment processor is pending. Confirmations may be delayed for fraud prevention measures.
Manual verification required: insufficient or ambiguous shipping information provided, telephone missing, or any other issues that prevent us from fulfilling and shipping your order automatically. We will contact you by e-mail, order message, or telephone if required.
“Meltable” refers to edible heat-sensitive products, including chocolate and gummies. We take precautions to wrap and insulate items in order to protect them from heat and exposure to direct sunlight during transportation, however it ultimately depends on how packages are handled during transit by the courier. We guarantee your satisfaction. If any items are damaged or arrive melted, please let us know as soon as possible.
Ethnology Box program:
Our box program is designed to please the most exquisite palate, and we are proud of our products and our service. If you would like to cancel your membership program, please make sure to cancel the first 5 days of the month since we charge credit cards on the 10th of each month.
